Report a tree problem
We maintain trees in streets, parks and open spaces, cemeteries and on housing land.
You can report a problem about:
Fallen branch or tree
Overhanging branch
Tree that needs to be pruned
Tree trunk moving or unstable
Tree root damage.
Before you start
Do not complete this form if the tree is:
Dangerous - Call customer services on 020 8825 6000
On housing land - use the online map to check and then fill in the report a problem on a housing estate form
In a conservation area or has a tree preservation order - Contact planning
On school land - contact the school
On private land - contact the tree owner.
We do not deal with:
Interference with satellite, TV or media reception
Interference on telephone line - it is quite normal for trees to touch wires, contact the telephone company instead
Mess caused by insects or birds
Honeydew or sticky sap falling onto cars or property
Obstruction of view or blocking light
Fallen fruit.
You will need
To describe the problem
Location of the tree, include nearest house number or landmark
Photos of the tree, showing the whole tree and close-up (if you have any)
A map showing location of tree, if it’s not obvious.
Uploading supporting documents
We will ask you to upload photos of the tree (if you have any) and a map showing location of tree, if it’s not obvious.
Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
Zip files can't be uploaded
We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
There is a maximum individual file size per document of 50MB.
What happens next
We will investigate within 20 working days.
Please check My Transactions for updates.
This form should take approximately six minutes to complete.
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